Refund Policy

Return and Refund Policy

At Orin Gadget, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy below.

1. Returns

  • You have 30 days from the date of purchase to request a return.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items, such as perishable goods or custom-made products, are not eligible for returns.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account.
  • Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (e.g., wrong or damaged product).

3. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].

4. Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Perishable goods such as food or flowers
  • Clearance or sale items (unless defective)

5. Shipping Returns

  • To return your product, mail it to the address provided in your return confirmation email. Customers are responsible for paying the return shipping costs unless otherwise noted.
  • If you are shipping an item over 75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

  • If you haven’t received a refund within the expected time, first check your bank account or contact your credit card company. Processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Contact Us

For any questions regarding refunds or returns, please contact our support team  [email protected].